First: check your size twice
Most returns and exchanges come from a ring size that is slightly off. Every ring is made for you in our atelier in India, then travels to you, and any return makes the same long journey back. Please measure twice with our ring size guide, and write to us if you are unsure. Our guide Before you order lists the other checks that save trouble.
We start making your ring quickly. Whatever applies to you below, the sooner you tell us, the better.
Engraved rings and custom designs are made only for you: they cannot be returned or cancelled for a change of mind, wherever you live. You are told before you pay when a ring in your bag is one of them.
Which policy applies to you
The policy depends on the country of your delivery address:
European Union and United Kingdom
The law of the European Union and of the United Kingdom gives you these rights.
14 days to change your mind. You may withdraw from your purchase within 14 days of receiving your ring, without giving a reason and without any fee.
- Tell us within 14 days of delivery: use the withdrawal page, or write to us by email with your order number. Any clear statement is enough.
- Send the ring back to our atelier in India within 14 days of telling us, unworn and in its original condition, with its box and any certificate.
- The return shipping is at your cost, including any courier and customs charges for sending it to India.
- The parcel travels at your risk until it reaches us: we are not responsible for a ring lost or damaged on its way back. Use an insured, tracked courier service.
Your refund. We refund you within 14 days of receiving your withdrawal, including the standard delivery price you paid. We may wait until the ring is back with us, or until you have shown that you sent it. The refund is made with the payment method you used. If the ring comes back worn, damaged or incomplete, we may deduct the loss of value.
Exchanges. Need another size or metal? Write to us first. You send the ring back to India at your cost (courier, duties and taxes included) and at your risk.
The legal guarantee. Every ring is covered by the legal guarantee of conformity: 2 years from delivery in the European Union, and your statutory rights in the United Kingdom. If your ring has a defect, write to us: you can have it repaired or replaced, or be refunded if neither is possible. For a defect, the costs of the return, repair or replacement are ours.
India
| When you tell us | What happens |
|---|---|
| Within 72 hours of ordering | Full refund |
| From 72 hours to 14 days after ordering | Cancellation for a fee of $50 (€50 if you paid in euros); the rest is refunded |
| More than 14 days after ordering | No cancellation or return for a change of mind |
The days count from the date of your order. To cancel, use the cancellation page or write to us with your order number; the time of your message decides which row applies.
If we cancel. If we ever cancel your order ourselves, we refund you in full and pay you the same fee.
A faulty or late ring. If your ring arrives defective, is not as described, or arrives after the delivery date we gave you, write to us: we take it back and refund you, or replace it, as you prefer.
Exchanges. We can replace a ring, for example in another size. You send it back to our atelier at your cost, and we are not responsible for a ring lost on its way back to us.
United States and all other countries
| When you tell us | What happens |
|---|---|
| Within 72 hours of ordering | Full refund |
| From 72 hours to 14 days after ordering | Cancellation for a fee of $50 (€50 if you paid in euros); the rest is refunded |
| More than 14 days after ordering | No cancellation or return for a change of mind |
The days count from the date of your order, so please be careful and act within the 14 days. To cancel, use the cancellation page or write to us with your order number; the time of your message decides which row applies. Refunds are made with the payment method you used.
Exchanges. We can replace a ring, for example in another size. You send the ring back to our atelier in India at your own cost, including the courier’s delivery duties and taxes (DDP). We are not responsible for a ring lost or damaged on its way back to us, so use an insured, tracked courier service. An exchange means two long journeys, so the surest way is to check your size carefully before ordering, and to tell us within the 14 days if you have any doubt.
A problem with your ring. If your ring arrives with a defect, write to us with photos, and we will look at it with you.
If the law of your country gives you more rights than this policy, those rights apply.