Every ring is made for you in our atelier in India and travels a long way to reach you. A return or an exchange means the same long journey back, at your cost and at your risk. These checks take a few minutes and save weeks.
1. Your ring size
This is the most common problem by far: a ring that is a little too tight or too loose.
- Measure twice, on two different days, with our ring size guide.
- Measure the finger the ring is for, at the end of the day, at room temperature.
- If your knuckle is wider than the base of your finger, measure both.
- For a wide band, choose a quarter size larger than for a slim ring.
- Buying a surprise? Borrow a ring the person already wears on that finger, and measure its inside diameter.
- Still unsure? Write to us with your measurements before you order.
2. Your delivery address and phone number
- Check every line of the address, including the apartment number and postcode.
- Give a phone number where the courier can reach you: UPS and DHL often call or send a message before delivering.
- Choose an address where someone can receive the parcel. A valuable parcel may need a signature.
3. Your engraving
- Check the spelling, the dates and the capital letters letter by letter. We engrave exactly what you type.
- An engraved ring is made only for you and cannot be returned.
4. Changing your mind
We start making your ring quickly. If you have a doubt about the size, the metal or the design, tell us as early as possible, and read our returns policy before you order.
5. When the parcel arrives
- Follow your tracking number in the days before delivery.
- If the tracking shows “delivered” but you have nothing, check with neighbours and your building first, then go to the courier’s local delivery centre with the tracking number and ask how and where it was delivered. Our shipping page explains the steps.
Something else?
If you meet a problem that is not on this list, tell us. We add each one here, so the next person can avoid it.