Cancel an order

In the European Union and the United Kingdom: 14 days from delivery, free. In India, the United States and elsewhere: a full refund within 72 hours, then a $50 fee until 14 days after ordering.

What applies depends on the country of your delivery address.

India, the United States and all other countries

  1. Write to us with your order number. The button below prepares the email.
  2. The time of your message decides what applies: within 72 hours of ordering, a full refund; from 72 hours to 14 days, a $50 fee (€50 if you paid in euros). More than 14 days after ordering, no cancellation for a change of mind.
  3. We confirm by email and refund you. All the details are in Returns, cancellations and exchanges.

Send my cancellation by email

European Union and United Kingdom

  1. Send us your withdrawal within 14 days of delivery. The button below prepares the email; just fill it in.
  2. We acknowledge your withdrawal by email.
  3. Send the ring back within 14 days, as explained in Returns, cancellations and exchanges.

Send my withdrawal by email

Model withdrawal form

You may also use this form, or any other clear statement.

To LE FIG (Luna by Jaimin), contact@lunabyjaimin.fr

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number:

Ordered on / received on:

Name:

Address:

Date:

Send this form by email to contact@lunabyjaimin.fr, or through your messages with Jaimin (“Talk to Jaimin” in your space). We reply with the instructions for returning your ring.