Terms of sale

The contract between you and Luna by Jaimin when you order a ring: ordering, prices, payment, delivery, withdrawal and cancellation, guarantees and disputes.

Updated October 21, 2026

Version in force from October 21, 2026.

These terms of sale form the contract between you and us when you buy a ring on lunabyjaimin.fr. Please read them before you order. Our help pages on returns and shipping explain the same rules more briefly.

1. Scope and acceptance

1.1. These terms apply to every order placed on lunabyjaimin.fr (the “site”) by a consumer, meaning an individual buying for purposes outside their trade, business, craft or profession. They also apply to our custom design service, “Design with Jaimin” (article 5).

1.2. The terms can be read on the site at any time and are linked at checkout, before you order. You can save and print them. By placing an order you accept them. The version that applies to your order is the one in force on the day you order; its version date is given in your order confirmation email.

1.3. Some rules depend on the country of your delivery address. There are four groups: the European Union (EU) and the United Kingdom (UK), whose rules are the same; the United States; India; and all other countries. When a rule applies to one of these groups only, the article says so.

1.4. Nothing in these terms removes or limits a right that you have under the mandatory law of the country where you live. If a clause conflicts with such a right, that right applies.

1.5. Use of the site itself is governed by our terms of use, and your personal data by our privacy policy. If a help page and these terms differ, these terms apply, unless the help page is more favourable to you.

1.6. These terms are available in several languages. If the language versions differ, the version in the language in which you placed your order applies.

1.7. If you are not buying as a consumer, the provisions of these terms that exist only to protect consumers do not apply to you.

2. Seller

2.1. You contract with LE FIG, SASU, registered office 25 rue Edgar Quinet, 93120 La Courneuve, France, registered with the Trade and Companies Register (RCS) under RCS Bobigny 109 907 832, SIRET 109 907 832 00017, VAT not applicable (article 293 B of the French General Tax Code), trading as “Luna by Jaimin” (“we”, “us”).

2.2. Contact: email contact@lunabyjaimin.fr.

2.3. Our rings are designed in Paris and made by hand to order in our own atelier in India: Precious World Manufacturing Pvt Ltd, Surat, India. Rings are shipped from the atelier, and returns go back to it. We remain your only contracting party and are responsible to you for the whole contract, including the work of our atelier and of the couriers.

2.4. More information about us is in our legal notice.

3. Definitions

  • Consumer or you: the individual described in article 1.1.
  • Ring: any jewellery item sold on the site (engagement ring, wedding or eternity band, bridal set), with its options.
  • Order: your purchase of one or more rings through the site.
  • Engraved ring: a ring that we engrave with a text you give us.
  • Custom design: a ring designed for you through “Design with Jaimin” (article 5.3).
  • Personalised ring: an engraved ring or a custom design.
  • Delivery country: the country of the delivery address given in your order.
  • Latest delivery date: the date by which we undertake to deliver your ring, shown at checkout before you pay and in your order confirmation.
  • Durable medium: a medium, such as an email, that lets you keep information and reproduce it unchanged.

4. Products and naming of stones

4.1. Each product page states the essential characteristics of the ring: metal and fineness, stones (name, shape, number and weight as stated), available sizes and options, and price. The country of origin of our rings is India.

4.2. Metals: 925 sterling silver; 10K, 14K and 18K gold (yellow, white or rose); 950 platinum.

4.3. Stones: every stone we use is synthetic or artificial. We name them as follows, and we never use the word “diamond” alone for a synthetic stone:

  • synthetic diamond (laboratory-grown): it has the composition and structure of a diamond but was created by people, not by nature;
  • synthetic moissanite: it is not a diamond;
  • synthetic emerald and synthetic opal;
  • cubic zirconia (CZ): an artificial stone, which is not a diamond and not the natural gem zircon.

4.4. Certificate: for a synthetic diamond centre stone you may add an IGI report for €100 / $100, or the equivalent amount shown in your currency. A grading report describes the stone; it is not a guarantee given by us or by the laboratory.

4.5. Ring sizes: US 3 to 9, in quarter sizes. Please check your size with our ring size guide before ordering. A ring made in the size you chose is not defective because the size does not fit.

4.6. Photos and handmade work: our photos show each model as faithfully as we can, but the colours of a screen vary and each ring is finished by hand. What we undertake to deliver is the ring described on the product page and in your order summary. This article does not limit your legal guarantees (article 14).

5. Made to order and personalisation

5.1. Made to order: every ring is made for you after your order, in about 7 days. A ring made from the standard options offered on the site (metal, stone, size, certificate) is not, for that reason alone, a personalised ring: if you live in the EU or the UK, the right of withdrawal applies to it (article 11).

5.2. Engraving: engraving is free. We engrave exactly the text you enter, so please check it carefully before ordering. We may refuse a text that is unlawful, offensive or infringes another person’s rights; we then tell you before making the ring, and you may change the text or cancel the order for a full refund. An engraved ring is clearly personalised: it cannot be returned or cancelled for a change of mind (articles 11.3 and 12.6). Before you pay, the site tells you when a ring in your bag is engraved.

5.3. Custom design (“Design with Jaimin”):

  1. Brief. You send us your brief, with up to 6 inspiration images. You confirm that you are allowed to share these images; we use them only to prepare your design (see our privacy policy).
  2. Sketch and quote. We send you a sketch and a quote stating the price of the ring, the deposit and the time needed. Until you accept the quote, you have no obligation.
  3. Deposit. You accept the quote by paying the deposit through the secure payment link we send you. The contract for your custom ring is formed when the deposit payment is confirmed. The deposit is a part payment of the price, not a sum that lets either party back out of the contract by forfeiting it. The balance of the price is payable as stated in the quote.
  4. Design approval. We send you the design (sketch or 3D rendering) for approval. Your written approval is binding: we make the ring according to the approved design, and any difference between the approved design and the ring you receive is a lack of conformity covered by the legal guarantee.
  5. Changes after approval. Changes requested after your approval are billed. We tell you the price of the change and any new latest delivery date in advance; nothing is billed unless you accept.
  6. No change-of-mind withdrawal or cancellation. A custom ring is made to your specifications: it cannot be returned or cancelled for a change of mind (articles 11.3 and 12.6). Your legal guarantees still apply in full.

6. Prices

6.1. Prices are shown in the currency you choose: EUR, CZK, DKK, HUF, PLN, RON, SEK or USD. They include VAT where it applies and all import duties and taxes of your delivery country (delivered duty paid, “DDP”): there is nothing to pay on delivery (article 10).

6.2. Delivery costs are shown before you order: standard delivery is free to every country of the European Union, the United Kingdom, the United States and India; express delivery, where offered, is charged at the price shown at checkout.

6.3. The price you pay is the total shown in the order summary when you place your order, in the currency you chose. If your bank account or card is in another currency, your bank may apply its own conversion rate and fees.

6.4. We may change our prices at any time, but a change never affects an order already placed.

6.5. If a price shown on the site is obviously wrong because of a manifest error (for example a price that bears no relation to the value of the ring), no sale can be formed at that price. We tell you as soon as we notice it, and you may either confirm your order at the correct price or cancel it and be refunded in full.

7. Ordering and formation of the contract

7.1. To order:

  1. choose a ring and its options (metal, stone, size, engraving, certificate) and add it to your bag;
  2. open your bag and enter your details and delivery address;
  3. check the full order summary: the rings and their options, the total price including taxes and duties, the delivery method and its cost, the latest delivery date, the rules on withdrawal or cancellation for your delivery country, and whether a ring is personalised and so cannot be returned for a change of mind. You can go back and correct any error at this stage;
  4. confirm your order by clicking the button “Order with obligation to pay”. This click means you are committing to pay;
  5. pay on the secure page of our payment provider (article 8).

7.2. The contract is formed when your payment is confirmed by our payment provider. If the payment fails or is refused, no contract is formed and nothing is charged.

7.3. We then send you an order confirmation email. It contains the summary of your order, the latest delivery date, these terms of sale (or a link to them with their version date) and the model withdrawal form. Please keep it: it is your copy of the contract on a durable medium.

7.4. We may refuse or cancel an order for a legitimate reason, for example a well-founded suspicion of fraud (article 8.4) or an address we cannot deliver to. If you have already paid, we refund you in full.

7.5. For orders of €120 or more, we keep a record of the contract for 10 years and give you access to it on request (French Consumer Code, art. L213-1).

8. Payment

8.1. Payment is made on the hosted checkout of Mollie B.V. (Netherlands). The payment methods available are shown at checkout: cards, Apple Pay, PayPal, Klarna and others. Your payment provider’s own terms also apply to the payment.

8.2. We never see or store your full card details.

8.3. Klarna: when you pay with Klarna, the payment is captured when your ring ships. Klarna’s terms apply between you and Klarna for its payment options.

8.4. Fraud checks: to protect you and us, our payment provider and we may check an order before accepting it, and we may ask you for information. If a check cannot be completed, we may cancel the order and refund you in full. These checks are described in our privacy policy.

8.5. Refunds are made with the payment method you used, in the currency you paid in, without any fee from us.

8.6. Custom designs are paid through the payment links we send you (article 5.3).

9. Delivery

9.1. Destinations: we deliver to the European Union, the United Kingdom, the United States, India and all other countries offered at checkout, only to the address you give in your order.

9.2. Times: your ring is made in about 7 days, then shipped. Usual delivery times after making are:

Destination Usual delivery time after making
France 20 to 22 days
Germany 15 to 20 days
Other EU countries 15 to 20 days
United Kingdom 20 to 22 days
United States 20 to 25 days
India 7 to 10 days
Other countries shown at checkout

These are usual times, not guarantees. What we undertake is the latest delivery date (article 9.3). An express service is offered at checkout. We ship mostly with UPS and DHL, and you receive a tracking number when your ring leaves the atelier.

9.3. Latest delivery date: before you pay, checkout shows the latest date by which your ring will reach you. It is repeated in your order confirmation, and we undertake to deliver by that date.

9.4. If we see that we cannot deliver by the latest delivery date, we tell you as soon as possible, and you may either accept a new date or cancel your order. If your ring has not yet been shipped, we refund you in full straight away. If it has already been shipped, please refuse the parcel or send the ring back to us unworn, at our cost: we refund you in full as soon as it is back with us.

9.5. Late delivery in the EU and the UK: if your ring has not been delivered by the latest delivery date, you may ask us to deliver it within an additional period suited to the circumstances. If we do not deliver within that period, you may end the contract by email. You may end it at once, without an additional period, if we refuse to deliver, if it is clear that we will not deliver, or if the delivery date was essential for you (for example a wedding date) and you told us so before ordering. We then refund everything you paid within 14 days; if the ring has already been shipped, it comes back to us as described in article 9.4. Late delivery in India: see article 12.7.

9.6. Your address: please check your delivery address carefully at checkout. If you need to change it after ordering, write to us as soon as possible; we cannot promise a change once the ring has been shipped.

9.7. Failed delivery: if the parcel cannot be delivered because the address you gave was wrong or incomplete, or because it was not collected from the courier, it may come back to us. We then contact you to arrange a new delivery. Where the failure was due to you, we may charge the cost of the new delivery, which we tell you in advance.

9.8. Parcel marked as delivered but not received: please follow the steps on our shipping page and write to us.

9.9. Risk of loss or damage:

  • EU and UK: we bear the risk until you, or a person you have designated (other than the courier), have the ring in your hands. If the ring is lost or damaged before that, we replace it or refund you.
  • India, the United States and all other countries: the risk passes to you when the courier records the parcel as delivered to the address you gave. Before that, it is ours.

If a parcel arrives damaged, please tell us quickly and send photos; this helps us deal with the courier, and does not reduce your rights.

10. Customs, duties and taxes (DDP)

10.1. Our prices include the import duties and taxes of your delivery country, and we pay them on your behalf: in the EU and the UK, VAT and customs duties; in the United States, customs duties. There is nothing to pay when your ring arrives.

10.2. If a courier or customs office nevertheless asks you to pay an import duty or tax on a delivery from us, please contact us before paying: we pay it or reimburse you on proof.

10.3. When you send a ring back to our atelier in India (withdrawal, cancellation or exchange), any courier charges, duties and taxes for that return are part of the return cost described in articles 11, 12 and 13, except when the ring is returned for a defect (article 14).

11. Right of withdrawal (European Union and United Kingdom)

11.1. Who: this article applies if your delivery address is in the EU or the UK, and in any case to every consumer to whom EU or UK law gives a right of withdrawal.

11.2. Period: you may withdraw from the contract within 14 days, without giving a reason and without any fee. The period starts on the day you, or a person you have designated (other than the courier), take physical possession of the ring. If you ordered several rings delivered separately, it starts when you receive the last one. You may also withdraw before delivery, from the time the contract is formed. If the last day falls on a Saturday, Sunday or public holiday, the period runs until the next working day.

11.3. Exceptions: under EU and UK law (Directive 2011/83/EU art. 16(c); in France, Consumer Code art. L221-28, 3°; in the UK, Consumer Contracts Regulations 2013 reg. 28(1)(b)), there is no right of withdrawal for goods made to the consumer’s specifications or clearly personalised. This applies to engraved rings and custom designs. Before you pay, the site tells you when a ring in your bag is one of them. A ring made to order from our standard options is not excluded (article 5.1).

11.4. How to withdraw: tell us before the period ends, in any of these ways:

  1. Online: on our withdrawal page, click “Withdraw from contract here”, fill in your name, your order number and the email address for the acknowledgement, then click “Confirm withdrawal”;
  2. by email to contact@lunabyjaimin.fr, with your order number;
  3. by sending the model withdrawal form in the annex (also attached to your order confirmation) by email to contact@lunabyjaimin.fr;
  4. by any other clear statement of your decision to withdraw.

It is enough to send your notice before the period ends. We acknowledge receipt without delay on a durable medium (email), stating its content and the date and time it was received.

11.5. Returning the ring: contact us by email at contact@lunabyjaimin.fr or through your messages with Jaimin (“Talk to Jaimin” in your space), and we reply with the return instructions. Send the ring back as instructed without undue delay and at the latest 14 days after telling us of your withdrawal. Please include its box and any certificate.

  • Cost: the direct cost of returning the ring is yours, including any courier, customs and tax charges for sending it to India.
  • Risk: the parcel travels at your risk until it reaches us. Please use an insured, tracked courier service.

11.6. Refund: we refund all payments received from you, including the standard delivery price (if you chose express delivery, the extra cost above standard delivery is not refunded), within 14 days of the day we are informed of your withdrawal. We may withhold the refund until we have received the ring back or you have supplied proof of having sent it, whichever is earlier. We refund with the payment method you used, unless you expressly agree otherwise, and without any fee. If you paid with Klarna and the payment has not yet been captured, the Klarna payment is cancelled.

11.7. Diminished value: you may handle the ring as you would in a shop, to see its nature, characteristics and fit. You are liable only for any loss in value caused by handling beyond that: for example if the ring is returned worn, damaged or incomplete (such as without its certificate), we may deduct that loss in value from the refund.

11.8. Withdrawal ends the contract and any related credit agreement (for example a Klarna instalment plan).

12. Cancellation and returns: India, the United States and all other countries

12.1. This article applies if your delivery address is outside the EU and the UK.

12.2. You may cancel your order for a change of mind as follows:

When you tell us What happens
Within 72 hours of ordering Full refund
From 72 hours to 14 days after ordering Cancellation for a fee of $50 (€50 if you paid in euros); the rest is refunded
More than 14 days after ordering No cancellation or return for a change of mind

12.3. The time counts from your order. To cancel, use our cancellation page or write to contact@lunabyjaimin.fr with your order number; the time your message is received decides which row applies.

12.4. If the ring has already been shipped when you cancel within 14 days, you send it back to our atelier in India at your cost and risk (courier, duties and taxes included).

12.5. Refunds are made with the payment method you used, within 14 days of your cancellation, or of our receipt of the ring if it had already been shipped.

12.6. Engraved rings and custom designs cannot be cancelled or returned for a change of mind, even within 72 hours (article 5).

12.7. India:

  • If we cancel. If we ever cancel your order ourselves, we refund you in full and pay you the same fee of $50 (€50 if you paid in euros).
  • A faulty or late ring. If your ring arrives defective, is not as described, or arrives after the latest delivery date, write to us: we take it back and refund you, or replace it, as you prefer, at our cost.

12.8. The United States and all other countries: if your ring arrives with a defect, write to us with photos and we will look at it with you; your rights under article 14.6 apply.

12.9. If the law of your country gives you more rights than this article, those rights apply.

13. Exchanges

13.1. We can replace a ring, for example in another size or metal. Please write to us first, before sending anything.

13.2. You send the ring back to our atelier in India at your cost (courier, duties and taxes included) and at your risk: we are not responsible for a ring lost or damaged on its way back to us, so please use an insured, tracked courier service.

13.3. Any difference in price and the conditions for sending the new ring are agreed with you in writing before you send the ring back.

13.4. An exchange is a service we offer; it does not replace your right of withdrawal (article 11), your cancellation rights (article 12) or your legal guarantees (article 14). In the EU and the UK, you may always withdraw instead within the withdrawal period.

14.1. Legal guarantee of conformity (EU): every ring is covered by the legal guarantee of conformity of Directive (EU) 2019/771 as applied in your country (in France, Consumer Code art. L217-3 and following), for 2 years from delivery. A defect that appears within this period is presumed to have existed at delivery (in France, for the whole 2 years), unless we prove otherwise or this is incompatible with the nature of the ring or of the defect.

  • You choose between repair and replacement. We may refuse your choice only if it is impossible or would cost us disproportionately more than the other option; we then carry out the other.
  • Repair or replacement is free of charge, within a reasonable time (in France, at most 30 days from your request), and without major inconvenience to you. The costs of returning a defective ring, of repairing it and of sending it back are ours.
  • You may obtain a price reduction, or end the contract and be refunded in full against the return of the ring, if repair and replacement are impossible, are refused, are not carried out within the time required, or if the defect persists or is serious enough to justify it.
  • In France, a ring repaired under the legal guarantee benefits from an extension of the guarantee by 6 months.

14.2. Hidden defects (France): you may also act under the guarantee against hidden defects of the French Civil Code (art. 1641 and following), within 2 years of discovering the defect. You may then choose between returning the ring for a refund of the price, or keeping it with a partial refund (Civil Code art. 1644).

14.3. Your legal guarantee rights: harmonised notice

In the European Union you have a legal guarantee of conformity for at least 2 years from delivery: if a ring is not as described in the contract or is defective, the seller must bring it into conformity free of charge by repair or replacement, or, failing that, grant a price reduction or a refund. This guarantee is given by law, costs nothing and cannot be excluded. We offer no additional commercial guarantee.

14.4. United Kingdom: under the Consumer Rights Act 2015, the ring must be of satisfactory quality, fit for purpose and as described. If it is not, you may reject it for a full refund within 30 days of delivery; after that, or if you prefer, you may ask for a repair or replacement, and if that fails, a price reduction or a refund. You have up to 6 years from delivery (5 years in Scotland) to bring a claim. The costs of returning a faulty ring are ours.

14.5. India: you keep all your rights under the Consumer Protection Act 2019; a defective, deficient or not-as-described ring is taken back (article 12.7).

14.6. The United States and all other countries: we do not exclude any implied warranty or statutory right that your local law gives you and that cannot be excluded.

14.7. To make a claim, write to contact@lunabyjaimin.fr with your order number, a description of the problem and photos. We tell you how to return the ring.

14.8. The legal guarantees do not cover normal wear, damage caused by an accident, misuse or failure to follow our care advice, alterations made by someone other than us, or a ring that fits badly because of a size you chose. They always cover a ring that does not match its description or the design you approved.

14.9. We offer no commercial guarantee (warranty) in addition to the legal guarantees.

15. Liability

15.1. We are responsible to you for the proper performance of the contract, including the work of our atelier and of the couriers. We are not liable where a failure is due to you, to the unforeseeable and unavoidable act of a third party unconnected with the contract, or to force majeure (article 18).

15.2. As the law provides, we are not liable for loss that could not be foreseen when the contract was made, except in case of gross negligence or wilful misconduct.

15.3. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for gross negligence or wilful misconduct, or any other liability that cannot be excluded or limited by law, nor your statutory rights as a consumer.

16. Intellectual property

16.1. Our designs, sketches, 3D renderings, photos, films, texts and the Luna by Jaimin name and logo belong to us or to those who have licensed them to us. Buying a ring makes you the owner of that ring; it does not give you any right to reproduce its design or our content.

16.2. Copying or reproducing our designs, and copying, scraping, framing or hotlinking our photos, films and other content, are forbidden without our written permission. See also our terms of use.

16.3. A custom design created for you stays private between you and us: we do not publish it, show it in our marketing or on social media, or make it for any other customer. We keep the rights in the design, so that no one else can reproduce it. The images you send us for a custom design remain yours; you allow us to use them only to prepare and make your ring.

17. Personal data

We process your personal data to handle your order, payment, delivery, after-sales service and our legal obligations. Our privacy policy explains what we collect, why, with whom we share it (for example our payment provider and the couriers), how long we keep it and how to exercise your rights.

18. Force majeure

18.1. Neither party is liable for a failure caused by force majeure, meaning an event beyond its control that could not reasonably have been foreseen when the contract was made and whose effects cannot be avoided by appropriate measures (French Civil Code art. 1218).

18.2. The affected party informs the other as soon as possible. Performance is suspended while the event lasts. If the delay becomes unreasonable for you, or the event is permanent, you may end the contract and be refunded everything you paid for a ring you have not received.

18.3. Force majeure never removes your right of withdrawal, your cancellation rights or your legal guarantees.

19. Complaints

19.1. For any complaint, write to contact@lunabyjaimin.fr with your order number. We will reply as quickly as we can.

19.2. If you live in another EU country, the European Consumer Centre of your country can also help you with a cross-border dispute.

20. Applicable law and jurisdiction

20.1. These terms are governed by French law. If you are a consumer living in another country, you also keep the protection of the mandatory provisions of the law of the country where you habitually reside (Regulation (EC) No 593/2008 “Rome I”, art. 6(2), and the corresponding UK rules).

20.2. In the event of a dispute, please contact us first so that we can look for a solution together (article 19).

20.3. If you live in the EU, you may bring proceedings either in the courts of the country where you are domiciled or in the French courts, and we may bring proceedings against you only in the courts of the country where you are domiciled (Regulation (EU) No 1215/2012, art. 18). If you live in France, you may also bring proceedings in the court of your place of residence (French Consumer Code art. R631-3). If you live outside the EU, you may bring proceedings in the courts of your country where its law allows it (for example, in India, before the Consumer Commission with jurisdiction over your place of residence; in the UK, in the courts of the part of the UK where you live).

21. Changes to these terms and version

21.1. We may update these terms. Each new version is published on the site with its effective date and applies only to orders placed after that date. Your order remains governed by the version you accepted.

21.2. This version is in force from October 21, 2026. You may ask us for a copy of the version that applied to your order.

Annex: model withdrawal form

For consumers in the EU and the UK. You do not have to use this form: the quickest way is our withdrawal page, and any clear statement by email also works (article 11.4). The form is also attached to your order confirmation email.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

  • To LE FIG, contact@lunabyjaimin.fr:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
  • Ordered on (*)/received on (*),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

(*) Delete as appropriate.